» Installed, inspected, repaired and maintained biomedical equipment and support systems in accordance to NFPA- 99 standards

» Collaborated with IT, engineering, and clinical staff to troubleshoot and
resolve network connectivity issues within classified military environments

» Experienced completing preventative maintenance and component level troubleshooting
on equipment manufac- tured by Siemens, GE Healthcare, ZOLL and various others

» Collaborated with designers, product managers, and other software engineers using Agile methodologies and bi- weekly scrum ceremonies,
utilizing Jira tickets and Figma boards for efficient project managemen

» Redesigned and implemented a new landing page in collaboration with UI and UX designers,
resulting in more than a 10 percent increase in website traffic

» Implemented a chat box feature to notify users of new messages,
displaying the number of unread messages for improved user experience

» Managed and processed over 900 prior authorizations monthly under Express Scripts,
demonstrating strong attention to detail and adherence to regulatory requirements.

» Maintained a centralized database for over 500 healthcare providers,
enhancing data accuracy by 25 percent and reducing processing delays by 30 percent.

» Provide technical support to end-users, troubleshooting hardware and software issues

» Provided exceptional technical support to Amazon customers, effectively diagnosing
and resolving issues related to devices, software, and online accounts, resulting in high customer
satisfaction ratings.

» Handled 90+ calls daily, with duties including directing drivers,
handling customer queries and documenting technical issues.

» Guided customers through the password reset process, ensuring their security and
account access while maintaining a friendly and empathetic tone, even during high-pressure situations.

» Efficiently processed and sorted customer packages within a fast-paced fulfillment center
ensuring accurate and timely delivery to customers

» Operated material handling equipment, such as pallet jacks, to safely transport and organize
packages within the warehouse

» Identified and resolved issues with package contents, working closely with the appropriate
teams to ensure accurate order fulfillment